In evaluation frameworks, which measure would typically provide insights into effectiveness after a change initiative?

Lag measures are particularly valuable in evaluation frameworks as they focus on outcomes that occur after a change initiative has been implemented. These measures reflect the results of actions taken and provide tangible evidence of effectiveness regarding the goals set by the organization. For example, lag measures could include metrics such as employee turnover rates, customer satisfaction scores, or sales figures, all of which demonstrate the ultimate impact of the change over time. By assessing these outcomes, organizations can determine how well the change has achieved its intended objectives.

Behavioral measures examine actions during the change process, lead measures predict future performance, and qualitative measures gather subjective insights, but none directly reflect the end results following a change initiative as effectively as lag measures do. Thus, the focus on outcomes establishes lag measures as critical tools in evaluating the success and effectiveness of change initiatives within an organization.