Which of the following is included in the High-Performance Scorecard?

The High-Performance Scorecard is a strategic management tool that focuses on a variety of performance metrics to assess and improve an organization's effectiveness. One of the key dimensions of the High-Performance Scorecard is member or customer satisfaction. This emphasizes the importance of gauging how well an organization meets the needs and expectations of its members or customers, which directly correlates to the overall success and sustainability of the organization.

By prioritizing member satisfaction, organizations can develop strategies that enhance the customer experience, foster loyalty, and ultimately drive performance. This focus aligns with contemporary management practices that stress the significance of stakeholder engagement and the pursuit of excellence in service delivery.

While cost savings, employee turnover, and market share growth are important performance indicators, they do not encapsulate the holistic approach emphasized by the High-Performance Scorecard in relation to member satisfaction. Instead, they may serve as supportive metrics that underline specific operational efficiencies or market conditions, but they do not directly address the essential relationship between satisfaction and performance improvement.